Matt shares a training tactic he learned at Enterprise Rent-A-Car: recording phone calls and reviewing them in group sessions to create positive peer pressure and improve performance. He suggests agencies with VoIP systems record calls and regularly critique them, especially cold calls, to confirm producers follow scripts, learn how to handle objections, and practice taking […]
Are You Recording Your Phone Calls? Read More »
Matt explains that agency owners can motivate and build trust with producers and staff by sharing agency-wide numbers and goals, not just individual targets. He recommends running monthly policy or premium reports by line of business, comparing year-to-date results to prior years, and reviewing them regularly to show who is on pace and where the
The Numbers Tell a Story Read More »
This video walks you through some high level secrets on how to find employees with massive amounts of potential. It then walks you through how to train, motivate and delegate to them to maximize the manpower in your agency. You are unauthorized to view this page. Please signup or login to continue.
Interviewing and Onboarding Webinar Read More »
Having hard conversations with staff will either galvanize a good team member, or accelerate their exit. Both are important. You are unauthorized to view this page. Please signup or login to continue.
Having Hard Conversations with Staff (Video) Read More »
How to on board a producer or sales rep You are unauthorized to view this page. Please signup or login to continue.
Up Your Production by Bringing On a Producer (Video) Read More »
An employee manual servers a number of purposes. It sets expectations for your team, and provides a layer of protection for you. You are unauthorized to view this page. Please signup or login to continue.
Why You Need An Employee Manual (Video) Read More »
Your staff is your most important client. Get to know them. Get to know their dreams, their wants, and their needs. Then do your best to help them fulfill those. You are unauthorized to view this page. Please signup or login to continue.
How To Get The Most Out of Your Team (Video) Read More »
Delegating is one of the most important skills to learn. Ideally, you are delegating away what you don’t want to do, to someone who will do it better than you. This allows you to do the calorie-rich work that will help you continue to build your brand and help your agency grow. You are unauthorized
How to delegate to your team (Video) Read More »
Getting off on the right foot with your new team members is crucial. Learn how to set expectations and hold your team accountable. You are unauthorized to view this page. Please signup or login to continue.
Setting Job Expectations (Video) Read More »
Your agency needs a team to really grow. This module teaches some important details on how to build your team including where to find staff members and how to hire them. You are unauthorized to view this page. Please signup or login to continue.
When and how to hire a staff member (Video) Read More »